The short version
- ✓We collect only what we need to run your account, pay you and prevent fraud.
- ✓Clients who order tasks never see your name, email address or phone number.
- ✓We never sell your information and we don't show you adverts.
- ✓We use only essential cookies: to keep you signed in, to remember a referral link, and to keep a live chat open.
- ✓You can ask to see, correct or delete your information at any time by emailing support@fairfieldgh.com.
This summary is for convenience. The full text below is what applies.
01Who we are
Fairfield is run by Fairfield Solutions, Accra, Ghana. We are the “data controller” for your personal information, which means we decide how it's used and we're responsible for protecting it under Ghana's Data Protection Act, 2012 (Act 843).
02What we collect
We collect information you give us and a small amount of information created when you use Fairfield:
Account details
Your name and email address, your referral code, who referred you (if anyone) and any promo code you used. If you choose “Continue with Google”, Google tells us only your name and your confirmed email address: we don't receive your Google password, contacts or anything else in your Google account.
Task submissions
Your answers, the photos, screenshots, videos and voice recordings you send, how long you spent on each task, and whether you opened the link for an app or website test. For field visits only, your phone's location at the moment you press “check in” at the site.
Live chat
The messages, pictures and files you send our team in live chat (including a photo of your Ghana Card, if we ask to see it to confirm your name), your answers to any forms in the chat (including what you agreed to), your name if you give it, the page you started the chat from, and whether your chat window is open, so our team knows if you are still there.
Payout details
Your Mobile Money network and number, and the name your network has registered for that number (we look it up through Paystack).
When you were last active
When you last used Fairfield while signed in, to within a few minutes. Only our team sees it (to know whether you are online when helping you, and to spot accounts no longer in use); other members never do.
Money records
Every credit and debit in your wallet, and your withdrawal requests and payments.
Security information
A scrambled (hashed) version of your internet (IP) address, sign-in codes (stored only in scrambled form), visits to referral links, and a record of important account actions.
We resize photos in your browser before uploading them, which usually removes hidden information stored in the image, such as location data. We don't collect your phone contacts, and we don't track what you do on other websites.
03How and why we use it
We use your information only for these purposes:
- To run your account and pay you: signing you in, showing you tasks, recording your earnings and sending withdrawals. We need this to provide the service you signed up for.
- To deliver work to clients: sharing your task answers and photos, without your identity, with the client who ordered the task.
- To make sure payments reach you: when you add your Mobile Money number, and before your first payout to it, we ask your network, through Paystack, whose name the number is registered in, and check it matches your Fairfield name. If the number belongs to someone else, we show you only their initials. This protects your earnings from being sent to the wrong person.
- To prevent fraud and keep Fairfield fair: spotting duplicate accounts, self-referrals, rushed answers and suspicious withdrawals. We have a legitimate interest in this, and it protects honest members.
- To keep financial records: as required by Ghanaian law.
- To contact you about your account, for example sign-in codes, withdrawal updates and important changes. We don't send marketing messages unless you've agreed to receive them.
- To answer your live chat questions: our assistant answers general questions about Fairfield, and may use an AI service to write its replies or to suggest replies to our team (see below). Questions about your own account or money always go to a person.
- To share Fairfield news: notifications in your account, and occasionally by email. You can turn news emails off at any time on your Notifications page; emails about your account still come.
04What clients see
When a client receives the results of a task, each response is labelled with a random ID that is different for every task. Clients don't receive your name, email address, phone number or Mobile Money details. Answers to rejected submissions aren't shared.
Your answers themselves may reveal things about you, for example your opinions or your area. Videos and voice recordings may reveal your face or voice, so record only what the task asks for. Clients receive recordings without your name. Tasks say clearly what they ask for. You can always choose not to do a task.
For field visits, clients see which site was visited and how far from it you checked in, never your own location. Your check-in location is seen only by our review team, to confirm the visit. We only ask for your location when you press “check in” or “nearest first”, never in the background.
06Storage outside Ghana
Some of our service providers store data on servers outside Ghana, for example in Europe or the United States. When that happens, we use providers who protect data to a standard at least as strong as Ghanaian law requires, and we share only what they need.
08How long we keep it
- Account details: while your account is open. After you close it, we delete or anonymise them, except for anything we must keep for the reasons below.
- Task answers and photos: for as long as we need them to deliver the work to the client and handle any questions about it, then we delete them or remove anything that identifies you.
- Money records (earnings, withdrawals and payments): for as long as Ghanaian tax and accounting law requires.
- Payment screenshots from businesses paying for a campaign: deleted 90 days after the payment is confirmed (a year if we suspect fraud). The payment's transaction details and receipt are kept as money records.
- Live chat messages and files: deleted as soon as the chat ends, or automatically after a period without messages (usually a day).
- Sign-in codes stop working after 10 minutes.
09How we protect it
- Our website uses encrypted connections (HTTPS).
- Sign-in codes and internet addresses are stored only in scrambled (hashed) form.
- Task photos are private. Only you and authorised Fairfield staff can view them.
- Staff access depends on their role, and important actions, such as approving payments, are logged.
- Changes to your Mobile Money details trigger an email alert and a short security pause on withdrawals.
No system is perfectly secure. If a data breach puts your information at risk, we'll tell you and the Data Protection Commission as the law requires.
10Your rights
Under the Data Protection Act, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that's wrong or incomplete;
- delete your information, unless we must keep it by law (for example money records);
- stop using your information for a particular purpose, where you have the right to object.
Email support@fairfieldgh.com from the address linked to your account. We may ask you to confirm your identity, and we aim to reply within 14 days.
If you're not happy with how we've handled your information, please tell us first. You also have the right to complain to the Data Protection Commission of Ghana.
11Children
Fairfield is only for people aged 18 and over. We don't knowingly collect information from anyone younger. If you believe a child has joined, please tell us and we'll close the account.
12Changes to this policy
If we make important changes to this policy, we'll tell you by email or on the site before they take effect. The date at the top shows when it was last updated. Please also read our terms of use.
13Contact us
For anything about your personal information, email support@fairfieldgh.com or write to Fairfield Solutions, P. O. Box TS 596, Teshie, Accra, Ghana.