Terms for clients

Fairfield is run by Fairfield Solutions, a business registered in Ghana (registration number BN360501026), based in Accra, Ghana. In these terms, “we”, “us” and “our” mean that business, and “you” means the business, researcher or organisation paying us for a job.

By accepting a quote or paying us, you agree to these terms. Anything specific we agree with you in writing (in your quote or by email) also applies, and where it differs from these terms, what we agreed with you applies.

We collect answers and other work from real people across Ghana who are members of Fairfield: surveys, shop and field visits with photos, app and website tests, translations, labelling, and voice or video recordings.

• We set the job up with you and show you exactly what members will see before it opens.
• Every response is checked by one of our reviewers before it counts. Rushed, copied or off-topic work is rejected.
• We can't promise particular answers or opinions, only that each approved response was given by a real, separate person who followed the task's instructions.

• You request a job from your Fairfield account, under Host a campaign. Standard jobs are priced there straight away; anything else is priced by our team, and you're emailed when it's ready. That price is your written quote.
• Every job has a written quote with two parts: the reward each member earns for an approved response, and our service fee, a percentage on top that covers reviewing, member support and running the platform. Setting a job up is free.
• Prices are in Ghana cedis. Your quote says whether any tax applies.
• A quote is valid for 14 days unless it says otherwise.
• Extra places or another round are charged at the same rate, once you've agreed to them.

• You pay the full quote before the job opens, so members are never left unpaid.
• You can pay by bank transfer, by Mobile Money to our merchant number, or by card or Mobile Money through our payment provider, Paystack. The payment details come with your quote.
• Bank transfer and Mobile Money straight to our merchant number cost nothing extra. Neither does paying by card: we never add a charge for using a card.
• Paying by Mobile Money through Paystack adds Paystack's fee (currently 1.95%) to the amount. Your quote shows it, so you can choose another way to pay if you prefer.
• Payments through Paystack show on your statement under our business name. Paystack processes them for us under its own terms and privacy policy.

• Before you pay, we tell you when the job will open and how long it's likely to take to fill. Small jobs often fill within a day or two; field visits and longer recordings take longer. These are estimates, not guarantees.
• When the job is finished, or at the end date we agreed, we send you your results: a spreadsheet of every approved response, links to any photos, videos or recordings, and a PDF report. Nothing physical is sent.
• The job counts as delivered when we send you the results. Let us know within 14 days if anything looks wrong and we'll put it right.

• Unfilled or rejected places: you pay only for approved responses. When the job ends, the rewards and service fee for any places that weren't filled or approved are refunded to you, or kept as credit towards your next job if you ask us to.
• Before the job opens: you can cancel for a full refund.
• After it opens: you can stop the job at any time. We refund everything except the rewards and service fee for responses already approved, and for responses members had already sent before you stopped it that our reviewers then approve.
• A response you think should have been rejected: tell us within 14 days of delivery. If it doesn't meet the task's instructions, we refund it.
• We send refunds within 10 working days of agreeing them, to the account or card you paid from, or another account in your business's name if that isn't possible.

Your job must be lawful and fair to the people doing it. You must not ask members to:

• pay anything, sign up for anything that costs money, or share their passwords, PINs or payment details;
• give health, religious, political or other sensitive personal information, unless we've agreed it with you and members are told clearly and can say no;
• photograph or record people who haven't agreed, or go anywhere they aren't allowed to be;
• write fake reviews, post on social media for you, or do anything misleading or illegal.

We may refuse or stop a job that breaks these rules. If we stop a job you paid for, we refund what hasn't been earned by approved responses.

• The results belong to you, to use for the purpose you told us about. We don't resell them or show them to anyone else.
• Each response carries a random reference instead of the member's name, email or phone number. Recordings may show a face or a voice; members are told before they record. Please handle recordings carefully and use them only for the agreed purpose.
• Once you've downloaded your results, we can delete the responses and files from our side on request.
• We handle personal information under Ghana's Data Protection Act, 2012 (Act 843), as set out in our privacy policy.

• We provide the service with reasonable care and skill.
• We're not responsible for delays caused by things outside our control, such as network outages or power cuts.
• To the extent the law allows, our total responsibility to you for a job is limited to the amount you paid us for it, and we're not responsible for indirect losses such as lost profits.
• Nothing in these terms takes away rights you have under Ghanaian law that can't be excluded.

If something isn't right, please contact us first at support@fairfieldgh.com. We'll reply within 2 working days and do our best to resolve it quickly and fairly. Please talk to us before asking your bank or card issuer to reverse a payment, so we can refund you directly.

These terms are governed by the laws of the Republic of Ghana. If we can't resolve a complaint together, either of us may take it to the courts of Ghana.

Email support@fairfieldgh.com, or use the live chat on Fairfield. By post: Fairfield Solutions, P. O. Box TS 596, Teshie, Accra, Ghana.